The sweet smell of vanilla rooibos tea fills my cubicle as I stare out upon the lights of Montreal and Mount Royal. Listening to the chatter of my collegues and the dull ringing of operator phones, perusing through wheat/gluten-free websites, I forget that I'm at work.
Then my phone rings. The shrill sound makes me jump, and I hope that no one saw my reaction... Reality sets back in.
"Thank you for calling Canadian Affair, my name is Stephanie, how may I help you?"
Expecting a warm British accent awaiting me on the other side of the line, I take a breath. However, it's an angry Scotsman. Crap. They're never pleasent. I help him fix his problem, or tell him that I can't do anything for him. We end our call and I take another sip of tea, waiting for the next shrill sound of the phone.
Hours pass, bookings are made, clients are occasionally happy. A day in the life of a reservations agent at Canadian Affair. *sigh*
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